Online Daily Deals: A Breakdown of The Players and Their Futures

May 10th, 2011 by James Basbas

Earlier this year, many were shocked when Google offered to buy Groupon for $6 billion.  Even more were surprised when Groupon turned them down.  Groupon did so because they saw themselves as the leader in a marketplace that was ready to explode.  What Groupon offered was a no-risk way for companies to promote themselves.  Groupon had built up a database of over 70 million users that had opted in to being sold to.

Just a few months later, Groupon is no longer the only game in town.  The market is flooded with Groupon-clones that aim to offer a similar service, but with their own twist that, in their opinion, separates them from the fact.

These services all follow roughly the same formula.  Build a database of e-mail addresses that you send out deals to each day.  The deal is typically at least 50% off regular price.  The service takes 50% of the amount paid by the customers.  For example, for a $20 gift certificate, a customer will pay $10, with $5 going to the restaurant and $5 going to the coupon service.

Below is a look at the four big companies that are in the marketplace as well as some emerging players.

Facebook Deals: Only currently available in five cities: Atlanta, Austin, Dallas, San Diego, and San Francisco, Facebook Deals is Facebook’s entry into the online deal marketplace.  Facebook obviously has the largest footprint, with over 600 million members, and therefore offers businesses the opportunity to reach the most people.  GrouponFacebook will also offer the ability to spread much quicker through the sharing features built in to facebook.

Groupon is the king in the marketplace, for now, boasting over 70 million active users.  While Facebook has 600 million users, it is still unclear what percentage of them will opt in to this new program.  Groupon is also in the most markets, by far, with 565 markets worldwide.  The other wrinkle with Groupon is that the deal is not active until a certain number of customers purchase it.  This provides an added incentive for people to share the news with others.

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Your Social Media Guide to the Royal Wedding

April 27th, 2011 by James Basbas

Royal WeddingThe Royal Wedding of William & Kate is this Friday. It is hard to escape this news as it has seemingly had 24 hour coverage on all new channels over the past week. Below is a guide to how to follow the event through social media, whether you have your alarm set for 4 AM on Friday or the Chicken Dance gives you nightmares.
The Royal Channel: The official YouTube channel of the British Monarchy, The Royal Wedding will be live streamed over YouTube. In addition to viewing the ceremony, you can also see a map of the procession, view the wedding book, and upload your videos. Read the rest of this entry »

New Year’s Resolutions, where will your company be in 2012?

March 1st, 2011 by James Basbas

ResolutionsNow is a great time to reassess your company’s marketing plan.  Here are 5 things you should keep in mind as you create this marketing plan:

1)      What is your goal and how will you measure success? There are many different reasons for having an effecting online marketing campaign.  It is important that you analyze your business and understand what you are trying to accomplish.  This may include customer service, attracting new customers, or engaging with existing customers.  The next step is to understand the metrics you will use to gauge your level of success.  We work with companies to identify these key metrics and set goals that reflect the goals of the company.  This can include impressions, clicks, conversions, likes or follows.  Each one of these metrics represents a different level of engagement.  It is important to understand the value each brings.  A good marketing campaign will recognize the link between, for instance, a “like” on Facebook and an increase in sales.  Unlike traditional marketing, with online marketing you can instantly see what is working and what is not working.  Analytics on web site traffic, Google Advertising, and Facebook advertising is updated daily if not more.  You can see what advertising is bringing in returns and what is not.  With TV, radio, or print advertising, you are lucky to get a 10% response.  90% of your money is wasted, but you never know where so you continue to spend.  With intelligent online marketing, you will learn what is working and what is not.  In a manner of days you can make adjustments to stop spending money on unsuccessful campaigns and put your energy into what campaigns are bringing you business.

2)     Know your marketplace: There are hundreds of online directories, catalog, and social media platforms.  Being a part of all of them is not practical or even beneficial.  Being listed on the right directories or active in the right social media space is critical to your business.  The first step is to determine who your customers are.  Then you must understand where those customers live online.  For instance, if you are a restaurant, it will be essential that you have a listing on Yelp, UrbanSpoon, and a presence on OpenTable.  Yelp is a directory that features reviews of local businesses.  It has 41 million visitors per month and over 15 million reviews.  UrbanSpoon specializes in restaurant reviews.  OpenTable allows users to browse restaurants and make a reservation right from there computer at one of over 15,000 restaurants.  Clearly, if you are a restaurant that is not playing in these marketplaces in a highly effective manner you are missing out on a great opportunity.  Not a restaurant, there are online forums for every profession and industry you can think of.  The restaurant example can be applied to your business whether you are a business-consumer or business-business company.

3)  How will you utilize mobile technology in 2011? There are 45.5 million people in the United States who own a smartphone.  This is augmented by the new arrival of the iPad and other tablets.   More and more, people are turning to mobile devices as a source of information.  How does this affect your business.  Is your website optimized for mobile browsing or is it completely unusable?  When someone finds your site on their phone, is it easy to click to call you?  Better yet, have you create an app that is tailored to the needs of your mobile user?  Is it functional across all platforms including iOS, Android, Blackberry, and Palm?  Is your online advertising campaign targeting mobile users?  If you are unsure of the answers to any of these question, you are leaving money on the table.  Our Mobile Technology Experts at Altos Marketing Group can create a plan to meet your needs

4)  How will you utilize location based services? One of the big questions in 2011 is the future of location based services such as Foursquare, Gowalla, and Facebook Places.  As previously mentioned, mobile technology continues to grow.  With it comes an opportunity to connect with customers directly through their phones and mobile devices.  These location services reward customers for visiting or “checking in” to your location.  You can utilize this to create brand ambassadors, grow loyalty, and attract new customers.  For instance, a retail shop can target people who are near their store for a one day special.  The power of location marketing is in its instant call to action.  If you are a restaurant and it looks like it will be a slow night, a quick message out to your followers can offer a 2 for 1 special to bring in business.  These techniques encourage people to stay engaged with your business.

5)  Unleashing the power of e-mail marketing: Sending out an e-mail is a simple enough concept that anyone can do it.  However, can they do it effectively?  A well crafted e-mail will engage customers and give them a call to action.  It will also help you build, cultivate, and maintain your customer database.  This starts by writing an e-mail that appeals to the recipient.  But an effective e-mail goes much further.  By using advanced tracking, you can identify who is reading and clicking on what within your e-mail.  From there you can better understand your customers and what interests them.  You can then send out targeted e-mails to that segment of customers.  You will also be able to see what products/services your customers are browsing.  This will allow you to later circle back with them to close the deal.  For instance, you will see that 200 customers that received your e-mail browsed the shoes section of your webpage.  You can target those 200 with a 10% off or free shipping coupon to entice them to buy.  This targeted approach is very effective because you already know that they are interested.

In order to keep up on the latest online marketing trends and make sure your business is taking advantage of the opportunity to connect with customers, be sure to visit Altos Marketing Group and connect with us on Facebook.

We want to hear from you.  Which of these 5 items do you plan on focusing on?

What Is a Social Newspaper?

February 21st, 2011 by James Basbas

How we consume news is changing at a very rapid rate.  Recent developments have gotten us closer and closer to a personalized newspaper.  These services take information from your social network and organize it into a newspaper format.  Each is a little different, all are free.

Paper.liPaper.li: Paper.li creates a custom newspaper from your twitter feed.   It takes the news, images, and videos from your Twitter Feed and organizes it a newspaper layout.  For an example of what one looks like, you can check out mine at http://paper.li/jamesbasbas .  It is simple to setup, and very customizable.  For instance you can simply use your twitter feed.  However, you can also create a paper based on someone else’s feed a hashtag, or a list.  It updates twice per day, so it is somewhat static.  As you can see from my link, you can share your paper or others can subscribe to your paper.  I don’t quite see the value to this feature, as it seems like the point is to make this personal.  I don’t see why anyone would want to read my paper, perhaps maybe a stalker.

Paper.li jumping off of Twitter makes a lot of sense because there are so many reporters on Twitter.  You can essentially take your favorite reporter from dozens of different newspapers, magazines, and networks to create your own paper.  Many news outlets have been reluctant to allow their reporters to tweet because they are worried about hurting the paper.  However, Paper.li is just one more example that if you are not tweeting, you may find yourself completely cut out of this social newspaper.

Pros: Twitter is news rich; Great options including twitter feed, hashtag, or list; Very easy to use.

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Yo Ho, Yo Ho, A Pirate’s Life For Me – How To Have Facebook Talk To You Like a Pirate

February 15th, 2011 by James Basbas

Pirate

If you are interested in spicing up your Facebook experience, there is a hidden feature that will have Facebook talking to you like a pirate.  Want to hear about your mates and their voyages?  Check out the Cap’n’s Log and your Home Port.  Everyone else will see your page the same, it is just a language translation on your end.  In order to do this, scroll to the bottom of any page and next to the Facebook copyright click on where it says ‘English’.  That will bring up a menu asking you to select a language.  Click the arrow next to English and choose English (Pirate).  You could also choose English (upside down) but not quite as fun.

Grading the Super Bowl Ads – An Online Perspective

February 14th, 2011 by James Basbas

Darth Vader Bloopers

Prior to the Super Bowl, we discussed the benefits of advertising during the Super Bowl, as compared to online advertising.  With the Super Bowl over, it is now time to look at them from an online point of view.

To properly assess the performance of the Super Bowl Advertisements, they must be judged based on the following criteria:

  1. What was the goal?
  2. How did they measure success?
  3. How did they intergrate other media channels?
  4. Did they earn any free press?

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Super Bowl XLV Ad Infographic

February 7th, 2011 by James Basbas

Super Bowl XLV Ads
Via: Wpromote

What To Do If You Don’t have $3 Million available for a Super Bowl Ad

February 4th, 2011 by James Basbas

TV Advertising

February 6th is the biggest day of the year for many advertisers.  It is the Super Bowl and with it of course comes Super Bowl commercials.  If you are interested in participating, it is not cheap.  The cost of airing a 30 second commercial is $3 million.  This does not include the production costs, just the airing of the commercial.

What will you get for your $3 million?  100 million people tune in for the Super Bowl, making it the most watched program of the year.  So for $3 million you may get 100 million people to see your advertisement.  Well, maybe you will.  Many of those 100 million will use the commercial break to leave the room to grab another adult beverage.  Others will talk over the commercials.  Some may use their DVR to skip right through the commercials.

The quality of the game itself may have a huge impact on how many people see your advertisement.  If the game is a blowout,  and your ad shows in the 4th quarter, you may have lost most of the 100 million.  Don’t forget, the Super Bowl starts late, and often is not over until close to midnight.  People who work Monday may not stay to the end if the outcome is all but decided.

Another thing to think about with the 100 million, is who you are reaching compared to your target audience.  The 100 million spans gender, age, languages, and other countries.  If your target market is American males over 30, well you have wasted much of your money on advertisements reaching women, foreign countries, and folks under 30.

This is where targeted online marketing can really make an impact… and you don’t need $3 million to do it.  Online marketing allows you to target your audience.  You can do this in many ways.  Facebook Ads will allow you to target your audience based on geography, demography, and their interests.  If you want to target Christian, Republican, college educated, married women from 40-50 who live with 25 miles of Boston and like Beatles music you can do that.  This allows you to optimize every dollar by only spending on your target audience.

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What We Can Learn From Taco Bell about How to Handle a Public Relations Crisis

February 3rd, 2011 by James Basbas

Taco Bell on Colbert Report

This week we saw Taco Bell subject to a class-action lawsuit claiming that their beef is not really beef.  That is quite a charge, and one that could cause major harm to their brand.  The way Taco Bell reacted is  a case study in how a company can effectively manage a crisis.  Here is what they did:

1) Reacted Immediately: Most companies would try to ignore this kind of charge, hoping it would go away and no one would see it.  They certainly wouldn’t want to draw attention to this negative press.  Not Taco Bell.  Taco Bell immediately took to their twitter and facebook pages, posting a video from the CEO as well as news articles.  They did this because they understood that with 24 hour news cycles, twitter, and facebook, it is important to take charge of the narrative, and not let the story get a life of its own.  It is important to be confident with a response, not defensive and reactive.

2) Encouraged Dialog: Unlike a website, social media is, well, social.  It is a conversation.  This means as a company you can’t have complete control of what people are saying about you.  This makes a lot of companies nervous.  What if people say something about my company?  The truth is, people are already talking about your company.  They are talking about it online and in real life to their friends.  The worst part is, you will never know what they are saying about you.  You have no way of addressing potential issues or attempting to turn this negative experience into a positive one.

Social media changes all this.  You can see in real time what people are saying and have the opportunity to respond inTaco Bell Newspaper Ad an unfiltered way.  Rather than close off comments, Taco Bell encouraged the dialog.  On their initial post, they received 438 comments.  Were they all positive?  Of course not.  But you would be surprised.  Taco Bell fans were eager to defend their brand and a vast majority of those 438 were positive, plus there were 831 likes.

3) Built a Network of Brand Ambassadors: Above, I talked about fans defending their brand.  How do you get your brand to be your customer’s brand?  Part of the reason that Taco Bell was so successful with their online reaction to the crisis, was that they have over 5,000,000 fans on facebook.  When a crisis happens, it is too late to start to think about a social media strategy.  Taco Bell embarked on their strategy.  They built up their brand at a time when they didn’t need to, so it would be there when they did.

Creating this social media strategy took time and resources.  When they were building their empire of 5,000,000 ambassadors, many may have said “where is the ROI?”  This is often tough to quantify.

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5 Ways to Blend Your Online Marketing with Your Traditional Activities

January 26th, 2011 by James Basbas

With over 500 million people on Facebook and more being added next day, it is clear the question is not whether your company should be on Facebook, but whether how effectively are you marketing yourself on Facebook.

There is a lot that can be done online to increase your reach, but this article will focus on how you are bringing new people in to your Facebook community offline.  Facebook is about connecting with people.  Online connections are great, but when they can crossover to face-to-face connections is when they are most powerful.

walmart1)      Incorporating Facebook into your store décor. When customers come to your place of business, a simple window cling on the entrance or a small sign at checkout will let them know that they can find you on facebook.  This can be done tastefully and unobtrusively.  A great place for this is anywhere people may be waiting in line.  They are a captive audience, and often, have their Iphone/Droid/Blackberry in hand meaning they can instantly like you on Facebook, right from the line.  If you are utilizing Facebook Places or Foursquare, you might even offer a small incentive to your loyal customers who use these services.

2)      Incorporating Facebook into your marketing materials.

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